Essential Communication Skills

Text 60 mins CPD 60 mins 80% required to pass

Aims

This course highlights the importance of good communication skills and how to understand different communication styles. 

 

 

Objectives

During this course you will learn:

  • About different communication styles.
  • The importance of effective communication at work.
  • Appropriate verbal and non-verbal communication.
  • Communication and language needs, wishes and preference of individuals. 
  • About effective communication.
  • The principles and practice relating to confidentiality.
  • How to support the use of appropriate communication.

Topics covered

Other : Staff Development

Date created

14/09/2017

Last revision

19/04/2023

Relevant for Roles

Administrator, AP(D), Decon Quality Manager, Decon Senior Supervisor, Decontamination Manager, Decontamination Supervisor, Deputy Decontamination Manager, EDU Team Leader, Endoscopy Support Worker, Healthcare Assistant, Marketing Manager, Operational Manager, Production Manager, Quality Coordinator, Sales Manager, Sterile Services Manager, Sterile Services Porter

You must have a subscription to access this content.

Log in to your account

You have completed the course

Completing Course

Please wait