Aims

This course highlights the importance of good communication skills and how to understand different communication styles. 

Objectives

During this course you will learn:

• About different communication styles.
• The importance of effective communication at work.
• Appropriate verbal and non-verbal communication.
• Communication and language needs, wishes and preference of individuals. 
• About effective communication.
• The principles and practice relating to confidentiality.
• How to support the use of appropriate communication.

Topics covered