Aims

This course aims to support management personnel to develop appropriate disciplinary and grievance procedures.

Objectives

On completion of this module learners will be able to:

• Recognise the importance of maintaining a fair and equitable workplace environment.
• Identify how policies, contracts, and job descriptions set performance standards.
• Explore responses when a team member raises a grievance.
• Define the importance of SMART objectives for agreeing on performance improvement measures.

Topics covered